Article 10. Return of Items
10.1 For hygiene reasons pierced jewellery cannot be returned or exchanged. It is only allowed to return clip-on earrings. It is possible to return clip-on earrings within 14 days. In order to do this, please notify us via e-mail directly after receiving your order.
10.2 The item that is returned has to be in its original state and in an unworn condition. This means without any smell of perfume, perspiration or cigarette smoke or any other signs of wearing. Returned items that can’t be sold anymore to our opinion, will not be accepted. LIVE-TO-EXPRESS has the right to reject the returned orders or to charge a fee for repair because of the damage of the item.
10.3 The orders has to be returned immediately after the e-mail sent by the customer in which the customer has informed LIVE-TO-EXPRESS of the return. This must be done at latest within 14 business days.
10.4 LIVE-TO-EXPRESS is not responsible for the lost of return orders. The customer has to make sure that the return order is packed and shipped properly.
10.5 It is the customer’s responsibility that the order is sufficiently stamped. Return orders that are not sufficiently stamped will be rejected at all times.