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FAQ

1. Closing types

For all our earrings we have specified the type of closing they come with. In order to see which closing type a a specific pair of earrings has, just click “Details” on the product page. This opens a tab where you will find more additional information like dimensions, material and closing type.

Closing types
Clip-on Push-back Endless Kidney Fish-hook
For pierced and
non-pierced ears
For pierced ears For pierced ears For pierced ears For pierced ears

For some of the earrings, you can choose the type of closing. If there are multiple options available, these options will be shown above the “Add to cart” button. Select the type you wish to order, by clicking on the desired closing type and click “Add to cart“.

3. I have not received my order yet

We are very sorry if you have not received you order (yet)! We are always trying our best to ship out each and every order as quick as possible with the care it needs. But sometimes it goes not as planned, but we have your back!

If you have not received your package within the estimated delivery time for your county, please let us know via our contact form and include your order details. We will get back in touch with you as soon as possible and get those gems to you as quick as possible!

4. Can I return my order?

For hygienic reasons, pierced (e.g. push-back) jewellery cannot be returned or exchanged. It is only allowed to return clip-on earrings.

If you are not satisfied with your pair of clip-ons, it’s possible to return it within 14 days.
On our shipping & returning page, you can find all the steps on how to return items.

5. How do I add my promo code?

If you are in the possession of a promo code and you would like to use it, go to your shoppingbag. Here in the upper right corner, you will find a box where you can submit your code. Once you have entered your unique code, the discount will be applied straight after

6. Shipping info

LIVE-TO-EXPRESS offers worldwide shipping. Once you have filled in your address correctly at the checkout, shipping costs will then be automatically calculated. Free shipping will be applicable for orders over €45.

More information about shipping can be found on our shipping & returning page.

Delivery times

We will process your order within 1 or 2 working days after receiving the order conformation. Depending on the destination, the delivery time can vary as shown in the table below. *During high season, delivery might take a little longer. 

Belgium Rest of Europe Rest of World
1 – 3 working days 3 – 7 working days 5 – 15 working days
7. Materials

Since all our earrings are dead-stock vintage, we therefore cannot tell with the outmost certainty of which materials the earrings are made. However, we do try to make it as transparent as possible by including the type of material for each earring in the “Additional Information” tab. Here you can not only find the dimensions, closing type but also the type material. This can range from plastic only, to metal, wood or plastic and metal.

If you still have questions regarding the materials used for our earrings, do not hesitate to ask your question via our contact-form. 

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