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FAQ

1. Closing types

All our earrings are specified with the type of closing they come with. In order to see which type a specific pair has, just click “Additional Information” on the product page. Here you will find the dimensions and type of closing, indicated by a capital letter. By hovering or clicking on the letter, the type of closing will be shown.

Closing types

With some of our earrings, you can select which type of closing you would like to order. If there are multiple options available, these options will be shown above the “Add to cart” button. Select the type you wish to order by clicking on a letter: P, C,… and click “Add to cart”.

Clip-on Push-back Endless Kidney Fish-hook
C P E K F
3. I have not received my order yet

We are very sorry if you have not received you order (yet)! We are always trying our best to ship out each and every order as quick as possible with the care it needs. But sometimes it goes not as planned, but we have your back!

If you have not received your package within the estimated delivery time for your county, please let us know via our contact form and include your order details. We will get back in touch with you as soon as possible and get those gems to you as quick as possible!

4. Can I return my order?

For hygiene reasons pierced jewellery cannot be returned or exchanged. It is only allowed to return clip-on earrings.

If you are not satisfied with your pair of clip-ons, it’s possible to return it within 14 days. In order to do this, please notify us via e-mail directly after receiving your order. The total order amout (purchase + originally shipping) will be compensated.

Shipping cost for returning the items need to be payed by the costumer. Once we have received the returned items, we will send you a conformation email.

All returned products must come back at LIVE-TO-EXPRESS in the same condition as you received them, within 14 days.

Return to:

LIVE-TO-EXPRESS
Jan van Rijswijcklaan 36 – 11
2018 Antwerp
Belgium

5. How do I add my promo code?

If you are in the possession of a promo code and you would like to use it, go to your shoppingbag. Here in the upper right corner, you will find a box where you can submit your code. Once you have entered your unique code, the discount will be applied straight after

6. Shipping info
Delivery times

Your order will normally be shipped on the working day after you place the order. You can find the estimated delivery time for your country below. If there still are some questions left, don’t hesitate to contact us.

Belgium Rest of Europe Rest of World
1 – 3 working days 3 – 5 working days 5 – 15 working days
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