Shipping & Returning
1. Delivery times
We will process your order within 1 or 2 working days after receiving the order conformation. Depending on the destination, the delivery time can vary as shown in the table below. *During high season, delivery might take a little longer.
| Belgium | Rest of Europe | Rest of World |
|---|---|---|
| 3 working days | 3 – 5 working days | 5 – 15 working days |
2. Shipping method
All orders will be shipped with letterbox post*.
The reason we chooose for this option, is that most letterbox deliveries will be done on foot or bicycle. Meaning a lesser environmental footprint compared to regular parcel delivery. And, you don’t have to be home once the delivery takes place, resulting in less unneeded returned packages.
In some cases, you order will be shipped via standard parcel delivery e.g. when it exceeds a certain weight or dimension.
*note that letterbox postage does not have a track and trace
3. Shipping costs
LIVE-TO-EXPRESS offers worldwide shipping. Once you have filled in your address correctly at the checkout, shipping costs will then be automatically calculated. Free shipping will be applicable for orders over €50.
Our shipping costs are divided into three regions:
| Belgium | Rest of Europe | Rest of World |
|---|---|---|
| €4 | €8 | €15 |
4. Returning
For hygienic reasons, pierced (e.g. push-back, endless, kidney and fishhook) ear jewellery cannot be returned or exchanged. It is only allowed to return clip-on earrings. If you wish to return clip-on earrings, return the items within 14 days.
This can be done in a few steps:
Step 1.
Please fill in the return form, and include it with the to be returned items.
You can download the return form here.
Alternatively, you can notify us via e-mail directly after receiving your order.
Step 2.
Shipping cost to returning the items, need to be payed by the costumer. Return the items in the original box, and ship them as letter-post.
Step 3.
Once we have received the returned items in the same condition as we have shipped them, we will refund the corresponding amount in 1 – 5 working days.